Refund policy
At Trifold Energy Group, we strive to provide our customers with high-quality solar products and excellent customer service. We understand that sometimes circumstances may require a refund or exchange. This refund policy outlines the terms and conditions for refunds and returns of solar products purchased through our Shopify platform, in compliance with the current Consumer Protection Act of South Africa.
1. Eligibility for Refunds
1.1. To be eligible for a refund or return, the following conditions must be met:
2. Refund and Return Timeframe
2.1. Customers have 7 days from the date of delivery to initiate a return or refund request.
3. Return Process
3.1. To request a refund or return, customers must follow these steps:
4. Refund Conditions
4.1. Once we receive the returned solar product and confirm its eligibility for a refund, we will process the refund within 10 business days.
4.2. Refunds will be issued in the same payment method used for the original purchase, unless otherwise agreed upon between the customer and Trifold Energy Group.
4.3. If the return is due to a defect or error on our part, we will refund the full purchase price, including any shipping fees incurred by the customer.
5. Non-Refundable Items
5.1. The following items are non-refundable:
6. Warranty
6.1. Our solar products are covered by a manufacturer's warranty, the details of which are provided with the product. Warranty claims should be made directly to the manufacturer according to their warranty terms.
7. Contact Information
7.1. For any questions or concerns regarding our refund policy, please contact our customer support team at info@trifoldenergy.co.za
Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
Trifold Energy Group
Unit 13 Cradleview Industrial Park
Cnr Johan & Deysel Road
Honeydew
Gauteng
sales@trifoldenergy.co.za
0832860777
1. Eligibility for Refunds
1.1. To be eligible for a refund or return, the following conditions must be met:
a) The solar product must have been purchased directly from Trifold Energy Group's Shopify store.
b) The customer must provide proof of purchase, such as an order number, invoice, or receipt.
c) The solar product must be in its original condition, unused, undamaged, and in its original packaging.
d) The return request must be initiated within the specified timeframe, as described in Section 2.
2. Refund and Return Timeframe
2.1. Customers have 7 days from the date of delivery to initiate a return or refund request.
3. Return Process
3.1. To request a refund or return, customers must follow these steps:
a) Contact our customer support team by email to ino@trifoldenergy.co.za within the specified timeframe, providing the necessary information and proof of purchase.
b) Our customer support team will guide you through the return process, including providing a return address.
c) Ensure that the solar product is securely packaged to prevent any damage during transit.
d) The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a defect or error on our part.
4. Refund Conditions
4.1. Once we receive the returned solar product and confirm its eligibility for a refund, we will process the refund within 10 business days.
4.2. Refunds will be issued in the same payment method used for the original purchase, unless otherwise agreed upon between the customer and Trifold Energy Group.
4.3. If the return is due to a defect or error on our part, we will refund the full purchase price, including any shipping fees incurred by the customer.
5. Non-Refundable Items
5.1. The following items are non-refundable:
a) Solar products that have been used, damaged, altered, or are not in their original condition or packaging.
b) Products that are not purchased directly from Trifold Energy Group's Shopify store.
c) Customized or personalized solar products, unless they are defective.
6. Warranty
6.1. Our solar products are covered by a manufacturer's warranty, the details of which are provided with the product. Warranty claims should be made directly to the manufacturer according to their warranty terms.
7. Contact Information
7.1. For any questions or concerns regarding our refund policy, please contact our customer support team at info@trifoldenergy.co.za
Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
Trifold Energy Group
Unit 13 Cradleview Industrial Park
Cnr Johan & Deysel Road
Honeydew
Gauteng
sales@trifoldenergy.co.za
0832860777